Debt Collection Agencies

AI Voice Agents for Debt Collection Agencies

Make more right-party contacts, more politely, more often — with built-in FDCPA and Reg F guardrails on every call.

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The agent's workflow

1
Outbound dialing with compliant frequency caps
2
Mini-Miranda and identity verification
3
Payment reminder with portal link by SMS
4
Hardship intake and routing to specialist
5
Negotiation flows within pre-approved settlement bands
6
Syncs to Latitude, DAKCS, Collect!, Quantrax
7
Full call recording and consent capture

Common problems we hear from debt collection agencies

•Live agents can only run so many dials per hour
•Compliance risk on every untrained interaction
•Right-party contact rates stuck below 5%
•Hardship calls need empathy, not a script reader
•After-hours payment intent goes unanswered

Sample call script

AgentThis is a call from [Agency], a debt collector. May I please speak with Pat Smith?

CallerSpeaking.

AgentPat, this call is an attempt to collect a debt and any information will be used for that purpose. I'm reaching out about your account ending 4421 — would you like to discuss payment options today?

CallerI can't pay it all.

AgentUnderstood. I can set up a payment plan or text you our hardship portal. Which would you prefer?

What's included

CRM integration & data sync

Missed call recovery in <60s

Outbound follow-up cadences

Calendar booking + SMS confirmations

Compliance-aligned scripts & disclosures

Weekly ROI & call quality reporting

AI Voice Agents for Debt Collection Agencies

The agent's workflow

Common problems we hear from debt collection agencies

Sample call script

What's included

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