E-commerce Stores
AI Voice Agents for E-commerce Stores
Wrap Shopify in a 24/7 voice and SMS team. Your AI agent answers WISMO calls, opens RMAs, and recovers abandoned carts on the phone.
The agent's workflow
- 1
Answers WISMO ('where is my order') in seconds
- 2
Looks up tracking in Shopify, BigCommerce, WooCommerce
- 3
Opens RMAs and emails return labels
- 4
Outbound abandoned cart recovery calls
- 5
Pre-purchase questions: sizing, materials, compatibility
- 6
Subscription save flows for cancel requests
- 7
Routes truly broken orders to human ops
Common problems we hear from e-commerce stores
- •WISMO tickets consume most of CX
- •Returns are templated but still need a human today
- •Abandoned carts rarely get a phone call
- •Subscription cancels happen without a save attempt
- •International time zones overwhelm a small team
Sample call script
AgentThanks for calling [Brand] — this is Lane. Is this about an order, a return, or something else?
CallerAn order — I haven't gotten it yet.
AgentLet me look you up. Order #50421 shipped Tuesday and is out for delivery today by 8pm. Want me to text you the tracking link?
CallerYes please.
AgentSent. Anything else?
What's included
CRM integration & data sync
Missed call recovery in <60s
Outbound follow-up cadences
Calendar booking + SMS confirmations
Compliance-aligned scripts & disclosures
Weekly ROI & call quality reporting