AI Voice Agents for E-commerce Stores

The agent's workflow

1. 1

   Answers WISMO ('where is my order') in seconds

2. 2

   Looks up tracking in Shopify, BigCommerce, WooCommerce

3. 3

   Opens RMAs and emails return labels

4. 4

   Outbound abandoned cart recovery calls

5. 5

   Pre-purchase questions: sizing, materials, compatibility

6. 6

   Subscription save flows for cancel requests

7. 7

   Routes truly broken orders to human ops

Common problems we hear from e-commerce stores

• •WISMO tickets consume most of CX
• •Returns are templated but still need a human today
• •Abandoned carts rarely get a phone call
• •Subscription cancels happen without a save attempt
• •International time zones overwhelm a small team

Sample call script

What's included