AI Voice Agents for Furniture & Appliance Stores

The agent's workflow

1. 1

   Answers delivery and service calls 24/7

2. 2

   Schedules delivery windows by zip and route

3. 3

   Confirms day-before with prep instructions

4. 4

   Reschedule self-service flow

5. 5

   Warranty and damage intake with photo upload by SMS

6. 6

   Showroom appointment booking with sales associates

7. 7

   Syncs to STORIS, RICS, Lightspeed Retail

Common problems we hear from furniture & appliance stores

• •Delivery coordination ties up the floor team
• •Day-of reschedules wreck route efficiency
• •Warranty intake has no consistent process
• •Showroom calls compete with walk-in shoppers
• •Customers expect Amazon-level updates

Sample call script

What's included