AI Voice Agents for Home Health & Hospice Agencies

The agent's workflow

1. 1

   Answers referral and family calls 24/7

2. 2

   Structured intake: diagnosis, payer, address, primary contact

3. 3

   Routes to intake nurse during hours, on-call after

4. 4

   Family updates and visit confirmations

5. 5

   Caregiver shift confirmations and call-outs

6. 6

   Syncs to HCHB, MatrixCare, WellSky, Axxess

7. 7

   Bereavement check-ins and follow-up cadence

Common problems we hear from home health & hospice agencies

• •After-hours referrals walk to a competing agency
• •Family update calls overwhelm intake staff
• •Caregiver no-call no-shows scramble coverage
• •Documentation lag delays start of care
• •Hospice families need a calm, available voice

Sample call script

What's included