Home Health & Hospice Agencies
AI Voice Agents for Home Health & Hospice Agencies
Capture every referral, keep families informed, and coordinate caregivers — without burning out your intake nurses.
The agent's workflow
- 1
Answers referral and family calls 24/7
- 2
Structured intake: diagnosis, payer, address, primary contact
- 3
Routes to intake nurse during hours, on-call after
- 4
Family updates and visit confirmations
- 5
Caregiver shift confirmations and call-outs
- 6
Syncs to HCHB, MatrixCare, WellSky, Axxess
- 7
Bereavement check-ins and follow-up cadence
Common problems we hear from home health & hospice agencies
- •After-hours referrals walk to a competing agency
- •Family update calls overwhelm intake staff
- •Caregiver no-call no-shows scramble coverage
- •Documentation lag delays start of care
- •Hospice families need a calm, available voice
Sample call script
AgentThanks for calling [Agency] — this is Harper. Are you calling about a new referral or an existing patient?
CallerA new referral from St. Mary's.
AgentOf course. What's the patient's name and diagnosis?
CallerJohn Doe, CHF discharge today.
AgentGot it. I'm paging our on-call intake nurse — she'll call you within 15 minutes.
What's included
CRM integration & data sync
Missed call recovery in <60s
Outbound follow-up cadences
Calendar booking + SMS confirmations
Compliance-aligned scripts & disclosures
Weekly ROI & call quality reporting