Hotels & Resorts
AI Voice Agents for Hotels & Resorts
Capture direct bookings that OTAs would have taken. Your AI agent answers reservation calls, handles concierge requests, and upsells before arrival.
The agent's workflow
- 1
Answers reservation calls 24/7 in multiple languages
- 2
Quotes rates and books direct (skipping OTA commission)
- 3
Handles concierge requests — dining, spa, transport
- 4
Pre-arrival upsell: room upgrades, breakfast, late checkout
- 5
Post-stay review and rebook outreach
- 6
Syncs to Cloudbeds, Mews, OPERA, Little Hotelier
- 7
Routes lost-luggage and special requests appropriately
Common problems we hear from hotels & resorts
- •Front desk too busy at check-in to answer the phone
- •OTA commissions eat into every booking
- •Concierge requests get dropped between shifts
- •Pre-arrival upsell rarely happens
- •International callers face a language gap
Sample call script
AgentThanks for calling [Hotel] — this is Sky. Are you booking a stay or already a guest?
CallerBooking — two nights, July 12th.
AgentLovely. King or two queens?
CallerKing with a view.
AgentOur deluxe king with ocean view is $329 / night. Shall I lock it in?
What's included
CRM integration & data sync
Missed call recovery in <60s
Outbound follow-up cadences
Calendar booking + SMS confirmations
Compliance-aligned scripts & disclosures
Weekly ROI & call quality reporting