AI Voice Agents for Hotels & Resorts

The agent's workflow

1. 1

   Answers reservation calls 24/7 in multiple languages

2. 2

   Quotes rates and books direct (skipping OTA commission)

3. 3

   Handles concierge requests — dining, spa, transport

4. 4

   Pre-arrival upsell: room upgrades, breakfast, late checkout

5. 5

   Post-stay review and rebook outreach

6. 6

   Syncs to Cloudbeds, Mews, OPERA, Little Hotelier

7. 7

   Routes lost-luggage and special requests appropriately

Common problems we hear from hotels & resorts

• •Front desk too busy at check-in to answer the phone
• •OTA commissions eat into every booking
• •Concierge requests get dropped between shifts
• •Pre-arrival upsell rarely happens
• •International callers face a language gap

Sample call script

What's included