IT Support & Managed Service Providers
AI Voice Agents for IT Support & Managed Service Providers
Cover your help desk 24/7 without staffing an overnight shift. Your AI agent opens tickets, gives status updates, and pages on-call for outages.
The agent's workflow
- 1
Answers help-desk calls 24/7
- 2
Captures company, user, asset, and issue description
- 3
Looks up existing ticket status
- 4
Triages severity: outage, blocker, request
- 5
Pages on-call engineer for P1 / P2
- 6
Syncs to ConnectWise, Autotask, HaloPSM, Freshservice
- 7
QBR and CSAT outreach
Common problems we hear from it support & managed service providers
- •After-hours outages need a real human (or AI) answer
- •Status calls eat help-desk capacity
- •Severity triage is inconsistent across techs
- •CSAT outreach is sporadic
- •On-call rotations get bypassed
Sample call script
AgentThanks for calling [MSP] — this is Cypher. What company are you calling from?
CallerAcme Logistics.
AgentFound you. What's going on?
CallerOur entire office can't reach email.
AgentThat's a P1 outage. I'm paging our on-call engineer now — they'll call you within 8 minutes. Ticket #44918 has been opened.
What's included
CRM integration & data sync
Missed call recovery in <60s
Outbound follow-up cadences
Calendar booking + SMS confirmations
Compliance-aligned scripts & disclosures
Weekly ROI & call quality reporting