AI Voice Agents for Plumbing Companies

The agent's workflow

1. 1

   Answers within one ring, 24/7

2. 2

   Triages emergency (leak, no water, sewer backup) vs. routine

3. 3

   Captures address, fixture, and severity

4. 4

   Checks live service area and on-call tech availability

5. 5

   Books on the dispatch calendar with correct job code

6. 6

   Creates / updates customer in ServiceTitan, Housecall Pro, or Jobber

7. 7

   SMS confirmation with tech name and ETA window

8. 8

   Pages the on-call tech for true emergencies

9. 9

   Next-day follow-up for review and maintenance plan upsell

Common problems we hear from plumbing companies

• •Midnight emergencies go to voicemail and to a competitor
• •Techs interrupted on jobs to answer the phone
• •Maintenance customers churn from no follow-up
• •Quote calls don't get a fast enough callback
• •Office can't scale during freeze events
• •Review requests are inconsistent

Sample call script

What's included