Plumbing Companies
AI Voice Agents for Plumbing Companies
Burst pipes don't wait for business hours. Your AI agent answers every emergency, triages the job, and gets a tech rolling — even at 3am.
The agent's workflow
- 1
Answers within one ring, 24/7
- 2
Triages emergency (leak, no water, sewer backup) vs. routine
- 3
Captures address, fixture, and severity
- 4
Checks live service area and on-call tech availability
- 5
Books on the dispatch calendar with correct job code
- 6
Creates / updates customer in ServiceTitan, Housecall Pro, or Jobber
- 7
SMS confirmation with tech name and ETA window
- 8
Pages the on-call tech for true emergencies
- 9
Next-day follow-up for review and maintenance plan upsell
Common problems we hear from plumbing companies
- •Midnight emergencies go to voicemail and to a competitor
- •Techs interrupted on jobs to answer the phone
- •Maintenance customers churn from no follow-up
- •Quote calls don't get a fast enough callback
- •Office can't scale during freeze events
- •Review requests are inconsistent
Sample call script
AgentThanks for calling [Brand] Plumbing — this is Sam. Is this an emergency?
CallerYes, water is leaking through our kitchen ceiling.
AgentGot it — let's get a tech out fast. What's the service address?
Caller917 Birch Avenue.
AgentCan you shut off the main water supply right now while I dispatch?
CallerYes, doing that.
AgentPerfect. A tech can be there within 90 minutes — you'll get a text when they're 30 minutes out.
What's included
CRM integration & data sync
Missed call recovery in <60s
Outbound follow-up cadences
Calendar booking + SMS confirmations
Compliance-aligned scripts & disclosures
Weekly ROI & call quality reporting