Towing & Roadside Assistance
AI Voice Agents for Towing & Roadside Assistance
Pick up every roadside call instantly. Your AI agent captures location and vehicle info, dispatches the right truck, and texts live ETAs.
The agent's workflow
- 1
Answers calls 24/7 — peak after midnight
- 2
Captures GPS location, vehicle make/model/condition
- 3
Identifies service: tow, lockout, jump, tire, fuel
- 4
Dispatches nearest available driver
- 5
Texts live ETA and driver name
- 6
Motor club (AAA, Agero, Allstate) intake formatting
- 7
Syncs to TowBook, Beacon Software, Ranger SST
Common problems we hear from towing & roadside assistance
- •Stranded callers hang up if you don't answer in 15 seconds
- •Drivers can't dispatch and drive at once
- •Motor club paperwork is rigid and error-prone
- •ETAs go uncommunicated
- •After-hours volume swamps small operators
Sample call script
AgentThanks for calling [Brand] Towing — this is Onyx. Are you safe and out of traffic?
CallerYes, on the shoulder of I-25 northbound near exit 200.
AgentGot it. What kind of vehicle?
Caller2018 Ford F-150, flat tire.
AgentDispatching now — ETA 22 minutes. You'll get a text with the driver's name and live location.
What's included
CRM integration & data sync
Missed call recovery in <60s
Outbound follow-up cadences
Calendar booking + SMS confirmations
Compliance-aligned scripts & disclosures
Weekly ROI & call quality reporting