AI Voice Agents for Veterinary Clinics

The agent's workflow

1. 1

   Answers inbound calls 24/7

2. 2

   Triages urgency (true emergency, urgent, routine)

3. 3

   Captures species, breed, age, weight, and symptom

4. 4

   Books on the correct provider's schedule and visit length

5. 5

   Handles Rx refill intake and routes to the pharmacy

6. 6

   Syncs to ezyVet, Avimark, Cornerstone, IDEXX Neo, or eVetPractice

7. 7

   SMS confirmations with fasting / prep instructions

8. 8

   Reminders for vaccines, dentals, and wellness re-checks

9. 9

   Escalates true emergencies to the on-call vet immediately

Common problems we hear from veterinary clinics

• •CSRs spend the whole day on the phone instead of in lobby
• •After-hours emergency calls need a human pathway
• •Wellness reminders fall behind
• •Rx refills clog the front desk
• •No-shows hurt clinic revenue
• •Multilingual support is hard to staff

Sample call script

What's included