Veterinary Clinics
AI Voice Agents for Veterinary Clinics
Free your CSRs from the phone. Your AI agent triages urgency, books wellness and sick visits, and handles refill requests around the clock.
The agent's workflow
- 1
Answers inbound calls 24/7
- 2
Triages urgency (true emergency, urgent, routine)
- 3
Captures species, breed, age, weight, and symptom
- 4
Books on the correct provider's schedule and visit length
- 5
Handles Rx refill intake and routes to the pharmacy
- 6
Syncs to ezyVet, Avimark, Cornerstone, IDEXX Neo, or eVetPractice
- 7
SMS confirmations with fasting / prep instructions
- 8
Reminders for vaccines, dentals, and wellness re-checks
- 9
Escalates true emergencies to the on-call vet immediately
Common problems we hear from veterinary clinics
- •CSRs spend the whole day on the phone instead of in lobby
- •After-hours emergency calls need a human pathway
- •Wellness reminders fall behind
- •Rx refills clog the front desk
- •No-shows hurt clinic revenue
- •Multilingual support is hard to staff
Sample call script
AgentThanks for calling [Brand] Animal Hospital — this is River. Is this an emergency?
CallerNot an emergency, my dog needs his annual.
AgentGot it. What's your dog's name and breed?
CallerBuddy, a 6-year-old golden retriever.
AgentPerfect. Dr. Patel has Thursday at 3:30 or Friday at 10:15. Which works?
What's included
CRM integration & data sync
Missed call recovery in <60s
Outbound follow-up cadences
Calendar booking + SMS confirmations
Compliance-aligned scripts & disclosures
Weekly ROI & call quality reporting